Refund policy
REGARDE products
Thirty days from delivery, opened or used, for any reason. Send it back and the money comes back.
The terms
- Thirty days from delivery, for any reason, including changing your mind.
- Opened and used is accepted. Send back what is left of it.
- A qualifying return is refunded in full, and the $8.95 shipping charge on that order is included, once per order.
- Return postage is ours on a fault, and yours on a change of mind.
The exception
An item that has been decanted, mixed with something else, or damaged for a reason other than a product or delivery fault is not refundable.
Nothing else is carved out. A shade that turned out wrong on you and a change of mind on the way home are both inside the thirty days.
If something arrives wrong
Broken, leaking, the wrong shade, or not what the page described: write to support@maisonregarde.com. A fault is ours, so the postage back is ours too, and the refund is the one described above.
How to send something back
Returns travel back by mail. To start one, write to support@maisonregarde.com.
How long a refund takes
The thirty days are ours to honour. After the refund is issued, the timing belongs to your bank.
These terms apply to REGARDE products ordered on this site, including the NOC and Toronto Lab Wholesale products REGARDE sells here. Regarde, 3720 Bridle Ridge Drive, Suwanee, Georgia, 30024, United States.
Earlier FreezeBreeze orders
FreezeBreeze products are no longer sold on this site. Their refund terms are kept below, unchanged, for orders placed under them. REGARDE orders follow the terms above. Questions about an earlier FreezeBreeze order can also be sent to support@maisonregarde.com.
FreezeBreeze refund termsOur guarantee is simple: try FreezeBreeze for 30 full nights. If you don't sleep cooler, you get your money back.
Used is fine. You can't know whether it works for you without running it. Fill the tank, use it every night — if it's not for you, it still qualifies for a full refund. Original packaging is not required. There are no restocking fees, and discounted orders are covered too.
How it works: Email freezebreezehelpcenter@gmail.com within 30 days of the day your order was delivered, and include your order number. We'll reply with the return address within 1 business day. Ship the unit back to us — once it arrives, we refund the full purchase price to your original payment method. Your bank may take 5-10 business days to post it.
Damages and issues: if your order arrives damaged, defective, or wrong, email us a photo within 30 days of delivery and we'll make it right with a replacement or a full refund — your choice. No return needed for damaged items.
Questions? Email us any time at freezebreezehelpcenter@gmail.com — a real person answers.