Send it back.
We return the money.
A house that will not take a thing back does not believe in the thing. These terms are in force as written, and they bind the house from the first order.
Returns, as intended
Thirty days, opened or not. Used is not the same as unreturnable.
You cannot judge a brow pomade without drawing with it. A return policy that only accepts sealed goods is a policy against ever being tested, so ours is not one.
The terms
- Thirty days from delivery, for any reason, including changing your mind.
- Opened and used is accepted. Send back what is left.
- Refunded to the original payment method, in full, including the shipping you paid.
- Return postage is ours on a fault, and yours on a change of mind — stated plainly rather than buried.
The two exceptions
There are two, and we would rather name them here than surprise you with them later.
- La Routine returns as a set. Three objects went out at a bundled price; sending one back and keeping two at that price is not a refund, it is a discount.
- An object that has been decanted, mixed with something else, or damaged in a way that is not a fault cannot be refunded, because it cannot be assessed.
If something arrives wrong
Broken, leaking, the wrong shade, or simply not what the page said it was — write to the desk and it is replaced or refunded at your choice. No photograph required, no argument about who was at fault in transit.
These terms are in force as written. No order has been recorded yet, so none has been returned under them — but they bind the house from the first one.
The honesty doctrine is only worth something if the object is allowed to fail in your hand and cost us the sale. That is what this page is for.
On the recordA returned order does not remove your right to write in the record. We will not trade a refund for silence, and we will not remove a review for being unkind.
How long a refund takesProcessed the day the parcel is received. After that it is your bank's timeline rather than ours, usually three to five days.
If a term here would stop you ordering, we would rather change the term than lose the order quietly.
Ask the houseThe letter
The house writes.
Rarely, and only when something changed.
A letter when an object joins the catalogue, when one leaves it, or when a price moves — and nothing in between. What we know and what we do not is written the same way here as it is on the product pages.
support@maisonregarde.com reaches the desk that reads it.
